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Frequently Asked Questions

  • How do I track my order?
    Most companies will send you a magical tracking number—think of it as your order’s GPS. Just plug it into the tracking link that associated with the sender, and voilà! You can follow your package on its epic journey right to your doorstep! If you did not receive tracking information for your order please reach out to us and we will help get you that information or find your package and its expected delivery time if its not available. Please send us your feedback so we can continue to improve our site & services, our goal is to be dependable, reliable, honest and trustworthy and want to make your shopping experience easy and enjoyable. Thank you!
  • Why did my order get canceled?
    It could be a number of reasons, some payment methods are not accepted or may have additional security authorization required to process the payment, we suggest to review your payment information carefully and resubmit your order if it is still not working, Sometimes, it’s just a case of bad timing—a bit like showing up to a party when the cake is already gone. Reach out to customer service for the scoop—they’ll help you figure out what happened and help you complete your order! Please send us your feedback so we can continue to improve our site & services, our goal is to be dependable, reliable, honest and trustworthy and want to make your shopping experience easy and enjoyable. Thank you!
  • What should I do if I receive a damaged item?
    First, take a deep breath! Then, reach out to customer service. They’re like the superheroes of the retail world, ready to swoop in and make things right—cape not included 😉 Please send us your feedback so we can continue to improve our site & services, our goal is to be dependable, reliable, honest and trustworthy and want to make your shopping experience easy and enjoyable. Thank you!
  • How do I know if a website is secure for shopping?
    Yes! Our website uses 'HTTPS://' which means your data is encrypted and protected during transmission. This secure connection ensures that any information you share with us, like personal details or payment information, is safe from prying eyes. We obtain our security certificates from trusted sources, ensuring that you’re communicating with the "real us". Just look for the padlock icon in your browser's address bar—it’s your sign of a secure connection! While HTTPS provides strong security, we also recommend staying vigilant online. Rest assured, we take your privacy seriously and are committed to keeping your information safe, just like any other reputable online provider. Thank you for trusting us with your data when you enter our webpage https://www.inxllc.com/ into your URL search engine should see: Home | 9 Months of Winter https://www.inxllc.com/ and be taken to the secured site www.inxllc.com Please remember to send us your feedback so we can continue to improve our site & services, our goal is to be dependable, reliable, honest and trustworthy and want to make your shopping experience easy and enjoyable. Thank you!
  • What is the standard shipping time for your products?
    Shipping can very depending on many factors such as: the shipping option chosen during purchase, economic and climate factors as well as location or country If you are outside of the US it is important to check with your local laws and shipping requirements some countries require items to be held in customs prior to delivery. If you are within the United States it can be shorter than if you are in another country. Our teams work closely with our distributors to provide the best service possible to ensure you receive your order on time. If you are having issues with an order or have additional inquires about your order please contact us through our support center that is open from 10:00am to 6:00 pm 7-days a week. If you have the time please provide feedback about our services and how we can improve our website and provide better services and support. Thank you for shopping with us we hope you enjoy your purchase's! Best Regards, Customer Support.
  • Are there hidden fees when I make a purchase?
    Generally speaking you should expect to pay the price reflected in your final order during checkout, however pricing may vary depending on your location. If you are outside of the U.S. there may be additional fees for customs or economic trade agreements at the time of your purchase, our website is designed to reflect accurate shipping costs into your final order, if there is a discrepancy reach out to customer service and we will help you. Please send us your feedback so we can continue to improve our site & services, our goal is to be dependable, reliable, honest and trustworthy and want to make your shopping experience easy and enjoyable. Thank you!
  • Are online reviews reliable?
    Online reviews are like a box of chocolates—you never know what you’re gonna get! Look for patterns in the feedback, and remember: everyone has a unique taste, especially when it comes to chocolate… and products! Please send us your feedback so we can continue to improve our site & services, our goal is to be dependable, reliable, honest and trustworthy and want to make your shopping experience easy and enjoyable. Thank you!
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
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